At Mercedes Baby, we understand that sometimes things don’t work out as planned. That’s why we have created a simple and hassle-free return policy to ensure your satisfaction with your purchase. In this article, we will outline our return policy in easy-to-understand terms, so you can shop with confidence and peace of mind.
Return Timeframe
We operate a 14-day returns policy, meaning you have 14 days from the receipt of your item to request a return.
Eligibility for Return
To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at info@mercedes-baby.com and attach pictures of the item from the front, side, and back, along with images of the original packaging. If your return is accepted, we will provide you with a dedicated warehouse address for your return, along with instructions on how and where to send your parcel at your own expense. Returns sent to us without prior authorisation will not be accepted.
If you have any questions about returns, you can always reach out to us at info@mercedes-baby.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will enable us to assess the issue and rectify it. Claims of damage or missing parts should be reported within the first 5 days after the product has been delivered. After this period, we reserve the right to decline your claims.
In the event that your product has been damaged during transport, is faulty or you have received wrong item, we will cover the cost of the return through a collection service. Please note that we will not cover the cost of postage of your choice.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods like breast pumps, diapers, baby formula, and personalised items. Intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Furthermore, gift cards, downloadable software products, and specific health and personal care items are also non-returnable. Please contact us if you have questions or concerns regarding a specific item.
Exchanges
The quickest way to ensure you receive the desired item is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, the refund will be automatically processed using your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If the returned item is not in a resalable condition, we reserve the right to decline the return or issue a reduced refund based on the condition of the product.
